Technical Requirements

Please review the information below about the minimum technical requirements for viewing trainings on this site. If you are still having difficulty please Contact Us.

To successfully access any training, you must have:

1. the ability to view a Breeze presentation in a pop-up window
2. an accepted browser
3. javascript enabled
4. cookies enabled
5. the Flash plugin

Below we evaluate each of these five criteria. If you do not see five OK or congratulations messages, please view our general guidelines at the bottom of the page.

Please Note: Our Recommended browser is Mozilla Firefox. It has proved to be the most trouble-free, secure, and simple browser to use. If you experience any browser issues using Internet Explorer or Netscape, consider installing Firefox for free.

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View Sample Breeze Presentation:

Click the "View Tutorial" link below. This will pop-up a sample Breeze presentation in exactly the same manner as the trainings. If you can access this link and view the sample training, you should be able to access all the trainings on the Preparedness Center website.

View Tutorial

If you could not access the sample training above, check the four other technical requirements, below.

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Your Browser: Javascript Enabled: Cookies Enabled:

Flash Plugin: Flash is the plugin used to view the trainings. If you do not see a "Flash Detected" message below, you must download and install Flash.

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General Guidelines

Our recommended hardware and software guidelines are listed below. If your system does not match these guidelines exactly, you are still welcome to consider taking an online training. If you are pretty far off from these guidelines, however, you may want to consider upgrading the necessary components to avoid possible problems.

A note for Mac users: Online training technology is optimized for PC's with Windows operating systems. You are welcome to take an online course with a Mac, but you are more likely to have complications.

Hardware Recommendations

• 266 MHz Intel Pentium processor or better
• 128 MB or more of RAM
• 200 MB free on the hard disk
• 33 Kbps or better modem, cable, or LAN connection to the Internet
• 16-bit or better sound card and speakers
• 65,000-color or better video display card
• 15-inch color monitor or larger
• CD-ROM or DVD drive
• Windows NT 4.0 with Service Pack 3, Windows 2000, or Windows XP (with the Microsoft Office suite)

Software Recommendations

• Mozilla/Firefox
• Internet Explorer 5.0 or higher and/or
• Netscape Navigator 6.x or higher and/or
• Flash version 6 or higher
• RealPlayer 8 Basic or higher (this plugin is now only used for video-based trainings)
• Adobe Acrobat Reader 4.0 or higher

Internet Service Providers

Internet Service Providers, or ISPs, allow you to access the internet from your home computer, through a modem or cable connection. We have noticed over the years that some ISPs work better with online courses than others. One important factor is whether an ISP uses a standard Netscape or Internet Explorer browser, or whether it uses a modified version of one of these, or its own proprietary browser. ISPs that use the latter (AOL is a good example), are not likely to work as well with online courses. Another important factor in choosing an ISP is the reliability and speed of the connection it offers.

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Contact Us

Use the following email address for all questions. If you are contacting us because of a technical issue or site problem, please read through the technical issues information below. Providing all applicable information requested will help us troubleshoot your issue.

Email Contact: nccphp@unc.edu

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For Technical Issues:

Provide the following user and technical information:

• Your User ID
• Your browser and browser version
• The type of internet connection you are using
• Whether you are behind a firewall or proxy server
• Verify that you have viewed the technical requirements page and have passed all the requirements on that page
• Whether you are accessing this site through another website, or whether you are going directly through the front page of this site (at http://nccphp.sph.unc.edu/training/)

Provide the following information about the problem itself:

• Which training you were trying to access
• Where in the steps of accessing and taking the training the problem occurred:
  1. registration
  2. finding / navigating to the training
  3. logging in
  4. viewing the multimedia presentation
  5. taking the interactive quiz
  6. filling out the online survey
  7. printing out the certificate of completion
  8. other (specify)
• Exactly what happened when the problem occurred, including any error messages you received
• Whether you tried to repeat your steps and got the same problem again

Verify that you are using the following method to access our trainings:

1. Register at the registration page.
2. Navigate to the NCCPHP Trainings List.
3. Choose the training you wish to complete and click on the training title.
4. Click the "Already Registered" link at the top or the bottom of the training information page.
5. Enter your User ID and password at the login page.
6. Begin the training.

Send your technical issue, with all the above information, to nccphp@unc.edu. Put "Request for Technical Help from [your first and last name]" into the subject of the email.